1 Scope of This Policy
This Privacy Policy applies when a visitor uses our website at dhdsnkrs.hair, makes an enquiry, books a collection through the contact form, requests a consignment quote, commissions a deadstock search, sends a pair for restoration or valuation, or communicates with the stockroom in Loughborough by telephone, email or post. The policy governs the personal data that DHD SNKRS LTD collects and handles as a data controller.
The words we, us and our refer to DHD SNKRS LTD. The words you and your refer to any person whose personal data we process. When you send a parcel to the bench we rely on shipping partners; that fact does not remove our responsibility to protect the information attached to your order, because lawful care of your data travels with the box until delivery is confirmed.
This policy sits beside our Terms of Service. Where the two documents read together, the privacy protections in this policy always apply to personal data, and nothing in the Terms waives a statutory privacy right.
2 The Data Controller
The company responsible for your personal data under this policy is DHD SNKRS LTD, a company whose registered address is 12 Cottesmore Drive, Loughborough - LE11 2RL, United Kingdom (GB). Our head stockroom operates from the Loughborough area, and our enquiries address is reach@dhdsnkrs.hair. The phone number for the desk is +13346454274 (+ 1334 645 4274 given exactly as it appears on this site).
For the purposes of data protection law we act as the controller whenever we decide how and why your data is processed. Where a separate company delivers a parcel for us, that company acts as our processor under a written obligation to follow our instructions and to keep your details secure. Where you choose to share data with a marketplace on which a pair is listed, that marketplace is an independent controller and its own privacy terms apply to the data you give it directly.
The developer name DHDSnkrs appears on this site as the record of the team that maintains the digital bench. Any enquiry addressed to the developer reaches the same Loughborough stockroom and is handled under this policy.
3 Information We Collect
We collect only the information that a careful bench needs to run a consignment, a sourcing search, a restoration or a valuation. Depending on how you interact with us, the categories may include the following.
- Identity data such as your name, account name and preferred contact name given when you write to the desk.
- Contact data such as a postal address, an email address and a phone number so we can arrange couriers and confirm bookings.
- Order data such as the brands, sizes, colourways and serial numbers of the pairs you ask us to source, list, restore or value.
- Financial data such as a payment reference or a bank account to settle consignments and to process refunds.
- Technical data such as your internet protocol address, browser type, device model and pages you view when you browse the site.
- Correspondence data such as your messages, linked photographs and the notes you add to a parcel booking.
- Delivery data such as a tracking reference shared by a courier when a parcel is on its way to or from our bench.
We do not set out to collect sensitive categories of personal data. If you include information about your health in a message, for example when explaining a pair made for comfort reasons, we treat that material with particular care and erase it from our working notes as soon as the purpose has been fulfilled.
4 How We Gather Data
Most data reaches us through the contact form on the site, through direct email, through a telephone call to +13346454274, through a message on a paired marketplace or through paperwork you enclose with a parcel. We gather technical data automatically when you visit the site, using the tooling described in the cookies section below.
We may also receive limited data from third parties, including a marketplace that shares a shipping reference, a courier that confirms an address has been delivered, and a payment provider that returns a confirmation that a transfer settled. We ask that any third party confirms it has permission to share the limited details it sends us.
We never buy mailing lists and we do not accept contact lists from brokers. If you receive our communications, they arrive because you contacted the desk or you asked to follow a pair. Any survey or prize feature on our site will be optional and clearly separated from the ordering lanes.
5 Purposes of Processing
We process personal data for purposes tied to the services described across this site. Those purposes include the need to identify a consigner, to value and list a pair, to correspond about a deal, to take a reserve note on an upcoming deadstock drop, to arrange a courier collection, to prepare and dispatch a parcel, to answer restoration enquiries, to settle payments, and to keep our own bench records accurate.
We also process limited technical data to operate the website, to keep the platform secure against abuse, to prevent fraud and to understand how people find the doors of the stockroom. We may process correspondence data to improve the tone and accuracy of our replies and to learn which questions most need clear guidance.
Where you book a trade-in valuation, we use the details purely to produce the valuation you asked for. Where you accept store credit, we keep a note of the credit balance so future orders apply the amount correctly. None of these purposes rely on secondary use of your data for marketing unless you freely opt in.
6 Legal Bases for Processing
Under data protection law our processing must rest on a recognised legal basis. The bases we rely on are performance of a contract, legitimate interests, legal obligation and consent. Contract performance covers instances where we process your address in order to book a courier or your bank details in order to settle a sale. Legal obligations cover records we must keep for tax and accounting and any disclosure required by a court or regulator.
Where a purpose sits outside a contract or a legal duty, we rely on legitimate interests, which are balanced against your rights. For example we keep a short record of correspondence to protect our bench against genuine disputes, and we monitor the site for misuse. Each time we rely on legitimate interests we ask whether the interest could be met in a way that intrudes less on your privacy, and we document the answer.
Consent is used sparingly, for example when you subscribe to click-open drop alerts or ask us to hold a pair on reserve beyond a normal quote window. You can withdraw consent at any time without penalty, and withdrawing consent does not affect the lawfulness of processing that happened before your withdrawal.
7 How We Use Personal Data
The stockroom uses personal data only in ways a reasonable owner would expect from a careful trading partner. A typical consignment flows as follows. We read your identity and contact data to know who we are dealing with. We copy your order data and the fine detail from your messages onto a bench sheet that travels with the parcel while it is inspected. When the measurement and grading are complete we list the pair with the marketplace using a shop profile, never copying your personal contact details into public copy unless you ask us to.
When a buyer pays, we direct the buyer to the marketplace checkout so that your bank details never sit inside our inbox. We use your delivery address only to generate a courier label, and we pass that label to the courier with the shortest window needed to complete the trip. If a parcel is redirected or refused, we contact you at the details you gave. At the close of a deal the bench summary is filed under a number, and your contact sheet is kept only as long as the law allows before erasure.
We use technical data to see which pages attract the most genuine collector interest, which release articles help people most and where visitors may be lost in the site map. We aggregate this data so that no single individual is identified from the pattern.
9 Processors and Cloud Holdings
We may use a small number of processors that operate on our written behalf. Each processor is bound by a data processing agreement that limits its use of your data to the tasks we assign, requires appropriate security, and sets out how the processor responds if your information is lost or compromised. The list of active processors reflects the channels in use and is kept at the registered address for review.
Some processors store a duplicate copy of data, for example a backup held by our website host or a message archive held by our email provider. These backups exist so that your enquiry history can be recovered after a technical fault, which protects you as much as it protects our records. Encrypted backups are retained for a limited recovery window and are not browsed for marketing.
Before we add any new processor we review its security posture, its published data practices and any third party certifications. We prefer providers that store data within the United Kingdom or the European Economic Area, and where data must travel further we rely on the safeguards described in the international transfers section.
10 Retention Periods
We keep personal data only for as long as the purpose lasts, plus a short lawful buffer. An ordinary enquiry message is retained for up to twenty four months so that a collector returning for a second pair can pick up the conversation without re-explaining the first. A completed consignment record is kept for six years to satisfy accounting and tax rules, because a settlement can be challenged within that window.
Courier labels and tracking references are held only for the period the courier needs after delivery, well under one year. Analytical logs that identify an individual by an internet protocol address are retained for no more than thirteen months. Store credit balances stay live only while you remain eligible to spend the credit and are reconciled when a balance expires under the published terms.
When a retention window closes our staff delete or anonymise the relevant records. Deletion removes personal identifiers, while anonymisation strips the link between a data point and a person so the benchmark numbers that remain can never point back to a named owner. Local routine erasure does not require you to send a request.
11 Security of the Bench
We protect personal data with measures scaled to the sensitivity of the information. The website runs over an encrypted connection, our inbox access is protected with strong authentication and our bench records sit behind access controls that let a team member see only the lanes he or she works. The same care we give a box of deadstock applies to the folder of notes that describes who sent it.
Physical care matters as well. Parcels are handled in a supervised stockroom, paperwork that names a person is stored out of sight, and anything printed for a buyer contact is shredded after it has served its purpose. Digital and physical safeguards are reviewed whenever we change the layout of the bench.
Despite our care, no method of transmission is completely secure. If a security incident exposes your personal data we will assess the risk, notify you without undue delay where the risk to you is high, tell the supervisory authority where the law requires it and take steps to reduce the effect of the incident. We record every incident so lessons are not lost between shifts.
13 Privacy for Children
The stockroom is a service for collectors, consignors and shops. We do not direct our services at children, and we do not knowingly collect personal data from anyone under the age of sixteen so that we can build profiles or serve them ordering features. If you believe a child has supplied personal data to us without a parent or guardian being aware, please reach the desk and we will delete the material from our records without delay.
Where a guardian buys on a young collector behalf, that guardian provides his or her own contact details and accepts responsibility for the account. We ask guardians to keep account passwords private and to supervise any message sent to the bench, because the conversation lane is intended for the adult who is trading.
Our bench staff are alert to signs that a message may be coming from a child. If there is any doubt we will reply to the parent or guardian contact on file, and we will not store identifiers beyond the minimum needed to resolve the query pointed at the responsible adult.
14 Your Rights
Data protection law gives you clear rights over the material we hold. You may ask for a copy of the personal data we keep about you, ask us to correct anything that is inaccurate or incomplete, and ask us to delete your personal data where the legal basis no longer supports keeping it. Each of these rights can be exercised by writing to reach@dhdsnkrs.hair, and we will respond within one month unless a request is exceptionally complex.
You also have the right to object to processing that relies on our legitimate interests, to restrict processing while a complaint is being examined, and in some circumstances to ask that your data be moved to another service in a machine readable format through the right of data portability. Where a course of processing rests on your consent you may withdraw that consent at any time.
To help us answer quickly and honestly, please include your name and the desk reference from a recent contact where you have one. We will need enough detail to confirm who you are before releasing data, and we may ask for a small amount of verification so that your records do not land in the wrong hands. You are never charged a fee for exercising a straightforward request.
If you feel your request has not been handled fairly, you may complain to the desk first, and you always keep the right to raise the matter with your local data protection authority, which for any customer in the United Kingdom is the Information Commissioner. We will never penalise you for asking about your data.
15 International Transfers
DHD SNKRS LTD is based in Loughborough, United Kingdom (GB), and sells to collectors in many countries. Because the market is genuinely international, your data may sometimes leave the country where you live, for example when a courier prints an international waybill or when a cloud tool stores an office copy in a region serving your locality.
Whenever personal data is transferred outside the United Kingdom or the European Economic Area we apply an appropriate safeguard. We rely on adequacy decisions where a country is recognised as offering an equivalent level of protection, and where a country is not covered by an adequacy decision we use standard contractual safeguards approved by the regulators, or another valid transfer ground.
Our choice of safeguards is reviewed whenever our hosting or courier use changes. If you would like to know which regions hold a copy of your records, or wish to obtain a copy of the relevant safeguard wording, write to reach@dhdsnkrs.hair and we will supply the details that are available to us as the controller.
16 Changes to This Policy
We review this Privacy Policy whenever we add a lane to the bench, adopt new tooling or react to a change in the law. Any revised version will be dated at the top of this page and posted in place of the previous version, and the new text will apply from the moment it is published on the website.
Where a change materially affects how your data is used, for example if we begin to rely on a new processor or a new category of collection, we will give you clear notice before the change takes effect and, where required, ask you to confirm your consent afresh. Routine clarifications that do not change the substance of the policy will not trigger a wave of emails.
We keep prior versions of the policy on file at the registered address so that anyone can see what was promised in a given season. Should a dispute arise about a promise made under an older version, the version in force at the time of the relevant interaction is the version that governs that interaction.
17 Contacting the Desk
Questions about privacy, requests to exercise your rights and notices about a possible data incident should all be sent to reach@dhdsnkrs.hair. If you prefer the post, write to the Privacy Owner, DHD SNKRS LTD, 12 Cottesmore Drive, Loughborough - LE11 2RL, United Kingdom (GB). The telephone desk is reachable at +13346454274 during business hours, and an operator will route a privacy call to the right person.
We aim to acknowledge privacy correspondence within two working days and to give a substantive answer within one month where the request is a rights request. If we need more time because the request is large or complex we will tell you why, and we will never use delay as a way to avoid answering a fair question.
Thank you for trusting the bench with your details. Honesty about a box begins with honesty about the person who sent it, and this policy is part of the same owed care that keeps your pair dry, safe and fully accounted for from the moment it leaves your hands until it reaches its new home.